Explore My Pro-folio
Strategic product leader blending deep software roots with hands-on AI product development to deliver high-impact, customer-focused solutions. From enterprise retail to building LLM-powered tools for a mental health nonprofit, I turn complexity into scalable products that drive measurable results, like $10M in sales gains, improved operational efficiency, and increased user engagement. My approach combines technical rigor, user empathy, and disciplined execution to create products that perform and make a difference.Explore my journey, projects, and purpose.
My Career Journey
Driving enterprise-scale AI operations, use case discovery, platform governance, knowledge base deployment, and conversational agent development across corporate and theater operations.
Key Achievements:
- Scaled enterprise AI adoption by 5× from 40 to 200 active licenses across Copilot 365, Claude, and ChatGPT in under 8 months, with 99% safety training completion and 57% of users saving 3+ hours per week.
- Led the end-to-end deployment of Reggie, a conversational AI agent rolled out to all 400 theater locations as first-line support for SOPs, troubleshooting, and operational knowledge.
- Architected and deployed an AI-powered Knowledge Base Management System (KBMS) to govern a library of 6,000–10,000 documents, automatically identifying conflicts, duplicates, and versioning issues.
- Designed and operationalized a structured AI use case discovery program and intake pipeline, evaluating 50+ opportunity submissions across business units.
Core developer and product collaborator building a patient-centric health information platform that empowers consumers to track health conditions longitudinally.
Key Achievements:
- Led product design, development, and launch planning for the voice-based Visit Recorder mobile app (iOS and Android) featuring AI-powered transcription and clinical taxonomy mapping.
- Designed and drove implementation of TOC™ (Tenara One Connect), a TEFCA/FHIR-based patient record retrieval and clinical gap analysis system to consolidate records across providers.
- Evaluated TEFCA API vendors, selecting Health Gorilla as QHIN intermediary, and conducted technical feasibility analysis for a single-codebase Resource Hub scaling architecture.
- Conducted UX consulting, user testing, and growth operations to ensure patient observations and EHR data align into a cohesive consumer experience.
Served as technical adviser and AI product manager for a conversational AI coaching agent project, leading all development phases from ideation through to production deployment.
Key Achievements:
- Served as technical lead working directly with the board of directors to coordinate the project lifecycle, including prototype testing, user evaluation, and stakeholder alignment.
- Designed a context-adaptive conversational AI coaching agent utilizing LLMs without RAG or custom fine-tuning, dramatically reducing nonprofit cost and complexity by leveraging pre-embedded cognitive methodologies.
- Built a native React evaluation test bench to facilitate iterative testing of prompt designs and agent behaviors with board members and end users.
- Converted the validated agent experience into a custom WordPress plugin, obtaining official WordPress plugin store approval for national website deployment.
Aligned product strategies across all areas of the Pro-Contractor customer experience, prioritizing high-impact features for differentiation and adoption.
Key Achievements:
- Aligned product strategies driving 40% of the 2024 Pro Acceleration roadmap by identifying high-impact features.
- Applied Kano, click path analysis, and competitive benchmarking to identify critical features and pain points, guiding prioritization and boosting adoption.
- Collaborated cross-functionally, leveraging customer insights to optimize product offerings, enhancing customer satisfaction and loyalty.
Led critical technology initiatives including transportation management and inventory systems to optimize operational efficiency and sales growth.
Key Achievements:
- Led the analysis for replacing a $250M cold-chain Transportation Management System, securing executive alignment on the build vs. buy decision.
- Managed re-platforming of perishable inventory planning from Excel to a web-based stack, facilitating $10M annual sales growth.
Conducted market analysis, customer journey mapping, and product development prioritization for cloud video products.
Key Achievements:
- Completed market analysis and competitive research to validate new product market fit and differentiation.
- Designed customer journeys with direct customer input to enhance product adoption and satisfaction from ideation to release.
- Collaborated with engineering leadership to prioritize and execute features and manage backlog effectively.
Managed implementation projects for Oracle POS and CRM solutions, integrating PCI-compliant payment systems.
Key Achievements:
- Facilitated scoping interviews and executed a proof-of-concept project at Foot Locker for Oracle POS and CRM.
- Completed integration of PCI-compliant payment terminals and backend processes at Interstate Battery.
Defined and executed strategic roadmap across POS, payment systems, omni-channel, and customer engagement technologies.
Key Achievements:
- Improved customer engagement by 30% and increased loyalty program sign-ups by 10% through CRM integrations and real-time sales updates.
- Increased annual revenue by $30M via implementation of an omni-channel fulfillment solution leveraging service-oriented infrastructure.
My Work Portfolio
Insights & Articles
May 16, 2025
May 10, 2024
January 26, 2025
Beyond the Code
